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![]() ![]() The registry location for Office 365 is "Computer\HKEY_CURRENT_USER\Software\Microsoft\Office\ 16.0\Common\Identity\Identities" We recommend contacting your IT team for assistance prior to making any changes. Whilst the guide is written for Office 2013, the process is similar. Note: If the issue has not been resolved by the above steps, refer to step 4 of this Microsoft troubleshooting guide. Sign back in to the Microsoft 365 application. In this example, user is already logged in, but you are trying to login as user the top right-hand corner of a Microsoft 365 app (Word, Excel), select your name, and then select Switch Account.
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